General conditions | Chemeia

General conditions

  • General Contract Conditions

    This contract is a distance contract pursuant to article 50 et seq. Of Legislative Decree No. 206 of 6 September 2005 (consumer code). The contract relates to the sale of goods between the company CHEMEIA SRL - VIA ALDO MORO SNC - 25017 - Lonato del Garda (BS) - 25017 Lonato del Garda (BS) - VAT number 02011540966 and the consumer (the customer).

    The contract is concluded directly through the acceptance of a purchase proposal issued by the Customer by telephone or via the internet following the invitation to offer content on the site.

  • Terms of Sale

    Purchases of the products, available as illustrated and described online in the relative descriptive and technical sheets, are made by the customer at the price indicated on the site, at the time of the order confirmation, in addition to transport costs, as displayed at the time. of the purchase.

    Before confirming the purchase to the customer, the unit cost of each selected product will be summarized, the total cost in the case of multiple products and the relative transport costs and if the prices are net of VAT the total VAT .

  • Product Delivery

    The purchased products will be delivered to the shipping address indicated by the customer. Always indicate a telephone number for any communications or fax or email (delivery time within 10 / working days).
    The customer is required to verify that the package is intact and not damaged. Only after this verification will the customer accept the delivery.
    In the event that the package represents visual anomalies with respect to the above stated, the customer must raise the dispute directly to the carrier, not collect the goods and send an email through the site or a fax to CHEMEIA SRL

  • Terms of payment

    The payment of the purchased products and the relative shipping costs must be made by the customer upon forwarding the order confirmation by using one of the credit cards, cash on delivery or bank transfer indicated online.

    ATTENTION: The account will be debited at the time of the order in the case of purchase by credit card. In the case of bank transfer or check / money order, the material will be delivered once the credit has been received.

  • Product Warranty

    1) All products marketed by CHEMEIA SRL are covered by the conventional guarantee of 24 months for lack of conformity, pursuant to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the invoice (or the DDT) that he will receive together with the purchased goods. The customer can always download the invoices relating to his purchases from the site by accessing the reserved area.

    2) The 24-month guarantee pursuant to Legislative Decree n. 24/02 applies to products with a lack of conformity, provided that it is used correctly, in compliance with its intended use and as provided in the attached documentation. This guarantee, in compliance with the Legislative Decree N. 24/92, is reserved only for the private consumer (natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In case of lack of conformity, CHEMEIA SRL; provides, at no cost to the customer, to restore the conformity of the product by replacing or reducing the price, until the contract is terminated. If there is no lack of conformity, pursuant to Legislative Decree n. 24/02, the Customer will be charged for any verification costs, as well as transport costs if incurred by CHEMEIA SRL

    3) In the event that, for any reason CHEMEIA SRL, is unable to replace a product under warranty (restored or replaced), it may proceed, with the Customer's consent, to replace the product itself (if still in the price list) or with another product of equal characteristics and value or, finally, to the issue of a discount coupon of the same amount that can be spent on another product valid for 6 months from the time of issue.

    4) No damage can be requested from CHEMEIA SRL for any delays in the replacement of products under warranty.

    5) In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts; to limit damage to the original packaging, it is recommended, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.